Privacy Policy
We make money selling subscriptions, not your data.
Last updated: July 1, 2024
Welcome to MindGuide ("we," "our," or "us"), operated by weband.media, Postfach 37 01 45, 14131 Berlin, Germany. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MindGuide mobile application (the "App"). This Privacy Policy applies to all users of the App, including those in the European Union and Germany. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
You can access this Privacy Policy at any time under "Profile → Privacy Policy" within the App.
1. Data Controller and Contact Information
For the purposes of the EU General Data Protection Regulation (GDPR), we are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Email:team@mindguideapp.org
Postal Address: weband.media, Postfach 37 01 45, 14131 Berlin, Germany
Attn: Data Protection Officer
2. Information We Collect
2.1 Information You Provide to Us
When you use the App, you may provide us with the following types of information:
Personal Information: This includes your name, email address, gender, age, and interests.
User Content: Any information you input into the App, including messages, mood entries, and responses to prompts.
Account Information: Information related to your account, such as login credentials and subscription details.
2.2 Information Automatically Collected
When you use the App, we automatically collect certain information, including:
Device Information: Such as your mobile device ID, model and manufacturer, operating system, and browser type.
Log Data: Information that your device sends whenever you use the App, including your IP address, access times, app features used, and other statistics.
Usage Data: Information about how you use the App, including frequency of use, engagement time, and interactions with features.
2.3 Information Collected During App Download
When you download the App from the Apple App Store, certain information is transmitted to Apple, including your username, email address, customer number, time of download, payment information, and device identifier. This data is processed exclusively by Apple and is beyond our control. We recommend reviewing Apple's Privacy Policy for more information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain the App's services
To personalize your experience and deliver tailored content
To improve and optimize the App's functionality and user experience
To communicate with you about the App, including updates and support
To process payments and manage subscriptions
To comply with legal obligations
To detect, prevent, and address technical issues or fraudulent use of the App
We use anonymous user data where possible or mandated by the law.
4. Legal Basis for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract with you
Compliance with a legal obligation
Our legitimate interests, provided they are not overridden by your rights and freedoms
5. Data Sharing and Disclosure
We may share your anonymous information in the following situations:
With service providers who assist us in operating the App, conducting our business, or servicing you.
With our business partners to offer you certain products, services, or promotions.
To comply with applicable laws and regulations.
To enforce our policies or protect our or others' rights, property, or safety.
Specifically, we use the following third-party service providers:
Apple Inc. (iCloud): For managing subscriptions and data synchronization across devices
Google Ireland Ltd.: For AI services to provide guidance and responses
Data transfers to countries outside the EU/EEA are protected by standard contractual clauses or other appropriate safeguards to ensure an adequate level of data protection.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we store your data for the duration of your use of the App, plus a 30-day backup period. After this period, your data will be securely deleted or anonymized, unless we are legally required to retain it for a longer period.
7. Your Data Protection Rights
Under the GDPR and other applicable data protection laws, you have the following rights:
Right of Access (Art. 15 GDPR): You can request confirmation of whether we process your personal data and, if so, access to that data and specific information about how we process it.
Right to Rectification (Art. 16 GDPR): You have the right to have inaccurate personal data corrected or incomplete data completed.
Right to Erasure (Art. 17 GDPR): In certain circumstances, you can request the deletion of your personal data.
Right to Restriction of Processing (Art. 18 GDPR): In specific situations, you can request that we restrict the processing of your personal data.
Right to Data Portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
Right to Object (Art. 21 GDPR): You can object to the processing of your personal data in certain circumstances, particularly regarding processing based on our legitimate interests or direct marketing.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided in Section 1. We will respond to your request within one month, although we may extend this period by two further months if necessary, taking into account the complexity and number of requests.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
Encryption of data in transit using TLS protocols
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
The App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
11. Your Right to Lodge a Complaint
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement. In Germany, the competent supervisory authority is the one for the federal state in which our company is located (Berlin).
12. Consent and Age Restriction
By using the App, you represent that you are at least 16 years old and consent to the collection and use of your personal data as described in this Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: team@mindguideapp.org
Postal Address: weband.media, Postfach 37 01 45, 14131 Berlin, Germany
Attn: Data Protection Officer
Thank you for trusting MindGuide with your personal information. We are committed to protecting your privacy and providing you with a safe and beneficial experience while using our App.